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Shocking Stories: Beauty Treatments Gone Way Wrong

Nine of the worst customer service encounters you won't believe until you read

by Nicole Pearl Kaplan

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Devilish Spa Happy couple Ari and Tara bought their friend Jamee a gift certificate to a spa for her birthday. Months later, Ari bought a gift certificate to the spa for his partner Tara. When Tara called to book a treatment, she was told there was no gift certificate on file for her. Tara stated that her partner bought the gift for her and the spa replied, "Well, he has purchased gift certificates here, but for another woman." Tara then remembered that she and Ari had purchased a gift for their friend and replied, "Oh, yes. We bought a gift certificate for Jamee so that must be the other woman." The receptionist on the phone responded by saying that Jamee was only one of the women he bought gift certificates for, and that there were others. The woman led Tara to believe her boyfriend was cheating on her, so Tara hung up and called Ari in tears. Shocked at what he heard, Ari called the spa to sort out the situation. He soon realized that the name the spa had on file was for a Dara, not a Tara. It was a horrible typo that the spa would not own up to. After the emotional trauma, Ari requested a refund for the gift certificate as they were treated so poorly. The devil of a manager refused.

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Older comments

YIKES! I'm grateful that I never encountered such cruelty. I would have pressed charges in some of those terrible cases.

by GigiSD Saturday, April 13, 2013 at 11:49AM Report as inappropriate

Do these people not know that if they continue being rude to customers that they will soon go out of business? Women talk. Free conditioner for a chemical burn? That's not going to cut it.

by Helmi Saturday, April 13, 2013 at 10:40AM Report as inappropriate