"My natural hair color, as I'm getting older, is becoming dull," says Lisa, 42. "I�m also starting to see a spattering of gray throughout the hairline. My stylist always seems to do a great job with the highlights, but I'm not opposed to a fresh, new perspective," she continues. As for her haircut, she wants something subtly new, not too drastic and a shape that will flatter her face. "I've tried going shorter, but that was a disaster. With a full face, it was not flattering. I have a lovely photo book that clearly depicts that."

"We need to break up Lisa's color, so it doesn't look so monotone," says Moreno. "I want to bring out the rich dark tones in her eyes so I'm going to go a bit more chocolaty with her color," she continues. As for those new pesky grays: "We are going to lighten just her hairline, around the face, so that when grays grow in it is less noticeable and the color is more naturally transitional," says Moreno.

To maintain Lisa's new color, Moreno urges her to only wash with lukewarm water and color-protecting shampoo and conditioner.

Ones to try: Pantene Pro-V Color Hair Solutions Color Preserve Smooth Shampoo, $4.49 and Pantene Pro-V Color Hair Solutions Color Preserve Smooth Conditioner, $4.49.

To get rid of Lisa's self described "dog ears" (poufy sides around her face), Olson evens out Lisa's choppy layers in front and lifts the hair up in the back by cutting off less than an inch of hair. This subtle trim will remove weight from the hair around Lisa's face and give her more of an updated haircut, says Olson which will be "much more flattering." She also cleans up Lisa's side-swept bangs to keep her face looking longer and leaner.

Lisa has fine, delicate hair so to help protect it from the blow dryer she is about to use and impart shine, stylist Reanna Garcia sprays a heat protectant spray (try Pantene Pro-V Fine Hair Solutions Heat Protection & Shine Hairspray, $5.99) all over Lisa's damp hair. She then uses a large round brush and blow dries Lisa's hair smooth, lifting from the root, pulling taught, and aiming the heat down the hair shaft (this minimizes frizz). She adds a bit more shine mist and voila -- Lisa has an easy-to-do, smooth, chic look.

Lisa's dark brown eyes have flecks of gold in them, which Hollier plans to accentuate by lining them with a playful, yet sophisticated, purple liner. Before she does this though, Hollier powders Lisa's face with Laura Mercier Foundation Powder $40, a wet/dry powder that contains shine reducing ingredients, then dusts her cheeks with a rose colored blush. Next she applies taupe eyeshadow to the eyelids. Now she's prepped for the punch of purple. Hollier uses Stila Smudge Stick Waterproof Eye Liner in Purple Tang, $20 to thinly line Lisa's top lash lines and applies multiple coats of black mascara. To finish the look Hollier applies pink sheer lip gloss to keep the look understated.