To tame Theresa's wild curls, Olson says she needs to fix Theresa's current cut. "She has two haircuts living on the same head -- long hair and then suddenly a bob on top of that," says Olson. In order to bring weight off the curls and from around Theresa's face, Olson "marries the two styles" by cutting about an inch-and-a-half off the bottom of Theresa's hair, cleaning up any damaged ends and giving her hair a shape that's easy to manage.

Also, Olson recommends Theresa to start washing her hair with a shampoo and conditioner that will help to tame her frizzy curls. Try Pantene Pro-V Curly Hair Series Curls to Straight Shampoo, $4.49 and Pantene Pro-V Curly Hair Series Curls to Straight Conditioner, $4.49 when she wants to smooth out her hair.

As it's Theresa's first experience with color, Moreno says "we don't want to take her too far from her natural shade." By keeping Theresa's hair darker on the top and adding subtle golden-brown highlights to her curls, Theresa's hair will still feel like her own, just brighter and better. Moreno starts by warming up Theresa's dark ash-brown roots with a chocolate shade, then to create the "sun flicks," as Moreno calls them, she paints on caramel-colored highlights just on the ends of Theresa's hair. This gives "warmth to her face," says Moreno.

To remind Theresa she doesn't have to spend hours with her flat iron, Olson has fellow stylist Reanna Garcia simply smooth out Theresa's natural curls to create silky waves. Garcia starts by applying a light volumizing spray then blows out her hair using a flat paddle brush. Once her hair is dry, she uses a one-and-a-quarter inch curling iron to create a loose wave. "We did this because she has naturally wavy hair, so obviously [the curly style] is what will look best on her. We just created a more polished version of her natural hair," says Olson. She finished by misting the look with a light-hold hairspray (try Pantene Pro-V Curly Hair Series Satin Hold Hairspray, $4.49).

Theresa's brows are in need of some serious TLC from Hollier. To stay on trend, Hollier keeps Theresa's brows thick and simply follows her natural shape when waxing and tweezing, as this is the most flattering way to clean up brows. She also dyed them to match Theresa's new lighter and warmer hairline color. A cleaned up and lightened brow instantly gives Theresa a more polished look, says Hollier.

Theresa doesn't normally wear a lot of makeup, so Hollier gives her a simple look that emphasizes her natural features and coloring. She does this by playing up Theresa's eyelashes and brows.

To set the stage for color, Hollier mixes moisturizer with foundation and applies it all over Theresa's skin with a foundation brush for light, natural-looking coverage. She then dabs concealer (try Paul & Joe Beaute Stick Concealer, $24.80) under her eyes and on any imperfections to even out her skin tone. Next, Hollier fills in Theresa's brows to create fullness with a gel eyebrow kit like La Bella Donna Complete Brow Kit in Brunette, $40. Hollier then uses black eyeliner to line Theresa's lash line and an angled brush to smudge it a bit for a less rigid look. After curling her lashes and applying a few coats of black mascara, Hollier dusts the apples of Theresa's cheeks with a bit of apricot blush and slicks her lips in a sheer lip gloss.