When freelance stylist Ann was in New York City on business, she decided to get some much needed stress relief with a 50-minute massage. When the time was up, the masseuse left the room, leaving Ann very confused and unbalanced. The masseuse had massaged only the right side of Ann's body. Ann told the manager what happened and the spa didn't believe her or offer any consolation.

Taneka, a TotalBeauty.com reader, has been the victim of a nail salon that is run more like a factory than a beauty retreat. In order to earn the most money, the nail technicians rush through the pedicures because more customers equates to more tips. As a result, Taneka's cuticles were cut too deeply and she bled. Mangled cuticles do not sit well with a fresh paint job.

The worst experience TotalBeauty.com reader Becky had at a salon was when she went in for a perm. "The gal walked off and ignored me. I tried to call her over, but by the time she came back, she burnt me bald. I had long hair past my waist when I walked in, and it took three months before I had enough hair to get a boy cut."

Laura, a TotalBeauty.com reader, describes her hair as "very frizzy" with a texture like a "brillo pad." On her wedding day she went to a beauty salon to have her hair done. The stylist told Laura she could make her hair look beautiful. She proceeded to cut her hair so short that there was no way she could put it up to tame it. The bride had tears in her eyes, and the stylist looked at her coldly and said, "What can you expect with hair like yours?"

TotalBeauty.com reader Renee was looking forward to a nice afternoon of "me" time during her haircut. Instead, she became the punching bag for her frustrated stylist who spent the entire appointment complaining about her co-workers and saying that she wanted to leave work early.