Laura, a TotalBeauty.com reader, describes her hair as "very frizzy" with a texture like a "brillo pad." On her wedding day she went to a beauty salon to have her hair done. The stylist told Laura she could make her hair look beautiful. She proceeded to cut her hair so short that there was no way she could put it up to tame it. The bride had tears in her eyes, and the stylist looked at her coldly and said, "What can you expect with hair like yours?"

TotalBeauty.com reader Renee was looking forward to a nice afternoon of "me" time during her haircut. Instead, she became the punching bag for her frustrated stylist who spent the entire appointment complaining about her co-workers and saying that she wanted to leave work early.

After Delilah, a TotalBeauty.com reader, got her brows waxed, the aesthetician used tweezers to remove the stray hairs. Accidentally, the woman took a huge plug out of Delilah's skin just under the arch. Instead of apologizing, she denied responsibility and said that the plug was missing when Delilah walked in for the treatment.